Question 1

How do I choose a suitable plan?

Accepted Answer

Choose a full-day pre-wedding package if you would like multiple looks and locations. The One-Hour Photoshoot is ideal for travel memories, anniversaries, proposals or family portraits. Kyoto Studio is suitable for couples who prefer controlled indoor light, a Japanese-style room or a weather-independent experience. For couples who wish to experience an authentic Japanese wedding ritual, we recommend the Shinto Wedding Ceremony package.

Question 2

What are the current starting prices?

Accepted Answer

The current public plan prices are as follows: • Tokyo, Kamakura, Kyoto and Nara full-day pre-wedding package: from ¥250,000 • Mount Fuji and Hokkaido full-day pre-wedding packages: from ¥300,000 • Full-day pre-wedding packages in other Japanese cities: from ¥320,000 • Shinto Wedding Ceremony photography: from ¥250,000 (shrine ceremony fee not included) • One-Hour Photoshoot: from ¥50,000 • Kyoto Studio couple plan: starting from ¥120,000 The final price depends on the destination, outfits, transportation, photography time, location permits and any optional add-ons. Please refer to the package page and your final booking confirmation.

Question 3

What does a full-day pre-wedding package plan usually include?

Accepted Answer

Full-day packages are planned around up to 8 hours of photography. The overall day may run longer once hair and makeup, dressing, transportation and on-site preparation are included. Packages generally include professional bridal hair and makeup, styling coordination for both partners, two looks based on the selected package, a bouquet and accessories, private transportation on the photography day, and outdoor photography within the chosen region. Exact inclusions are confirmed according to the destination and outfit combination.

Question 4

When choosing kimono for a traditional wedding, will the bride wear shiromuku and iro-uchikake?

Accepted Answer

Yes. When you select the “wedding dress + traditional wedding kimono” combination, the bride wears both shiromuku and iro-uchikake, while the groom wears montsuki haori hakama. The bride does not need to choose only one of the two kimono. The team arranges the wearing order and photography schedule.

Question 5

How is Shinto Wedding Ceremony photography different from a kimono photoshoot?

Accepted Answer

A kimono photoshoot focuses on styling and portraits. A Shinto Wedding Ceremony includes the formal Japanese wedding ritual and shrine procedures. Heart Art photographs the preparation, ceremony details, shrine atmosphere and formal portraits, while also assisting with shrine communication and schedule coordination.

Question 6

How to make an appointment for shooting?

Accepted Answer

You can contact us first to understand the plan content and discuss the shooting city, clothing preferences and desired style. After confirming the content, select the desired plan and date from the official website; the schedule will be officially reserved after paying a 30% deposit, and the remaining balance will be paid on the day of shooting.

Question 7

Is the deposit refundable?

Accepted Answer

Generally, the 30% deposit is non-refundable. Because the team, clothing, makeup and hair, transportation and shooting schedule will be reserved and arranged after the reservation is made.

Question 8

Can the shooting date be changed?

Accepted Answer

Date changes must be made at least 3 days before the shooting date and a ¥15,000 rescheduling fee will be charged. The new date is subject to the availability of photographers, makeup, hair, costumes and other teams, so there is no guarantee that the change to the specified date will be possible.

Question 9

What should I do if it rains or the weather is bad?

Accepted Answer

Generally, if there is light rain or weather changes, the team will adjust the route and shooting method according to the on-site conditions. If severe weather or natural disasters make shooting unsafe, we will provide a free rescheduling; if both parties are unable to arrange a new shooting date, the deposit will be refunded. Actual judgment shall be based on safety, traffic conditions and official information.

Question 10

How long does it take to receive the photos?

Accepted Answer

The original photos for the full-day plan are usually delivered within 2 days after the shooting; after the couple completes the photo selection, the refined photos are usually delivered within 7 days. The delivery methods of One-Hour Photoshoot and some special plans are slightly different, and the final description of the reservation plan shall prevail.